What information do we collect?
We collect information from you when you register on the site, enter a contest or promotion, place an order, respond to a survey or communication such as e-mail, or participate in another site feature.
When registering or ordering, we may ask you for your name, gender, date of birth, e-mail address, home address, zip/postal code, daytime and/or mobile phone number, preferred language, credit card information (when ordering products only) as well as to create a user name and password. Children will be required to provide his or her name, age, gender, e-mail address, mailing address, day phone number and credit card information (when ordering products only), as well as to create a user name and password. You will also be asked to opt-in to our e-mailing list. You may, however, visit our site anonymously or purchase without registering. You will then be asked only for information necessary to process the transaction. Information provided by anonymous shoppers will be retained only as necessary to process the transaction and maintain Thorp Ltd’s sales records and will not be used for marketing purposes.
When you enter a contest or other promotional feature, we may again ask for your name, address, e-mail address, date of birth, username and password so that we are able to better administer the contest and notify winners.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use “cookies” to enhance your experience and gather information about visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
We also receive and store click-stream data and other information about visits to our websites that may be combined with personal information you have provided. This information is used to analyse and improve the website experience and to better customize visits to the site to match your preferences.
How do we use your information?
We may use the information we collect from you when you register, enter a contest or promotion, purchase products, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To learn about site visitors and customers and to tailor specific features, promotions, or other notifications to you.
To quickly process your transactions. To administer a contest, promotion, survey or other site feature.
To send postal mailings about products, offers, and news that we think might be of interest. If you are not interested in receiving this information please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below.
If you have opted-in to receive Thorp e-mail, we may send you periodic e-mails. If you would no longer like to receive Thorp e-mail, please follow the instructions in any e-mail or refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive Thorp e-mail, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us and if these visitors would no longer be interested in receiving this information, they can follow the instructions in any email or refer to the section on the opt-out, removal or modification of information provided.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use “cookies”?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient -- like the features mentioned above -- and some of our services will not function properly. However, you can still access most of the features on Thorp Ltd sites. As cookies are used by Thorp Ltd to track shopping basket items through the order and browsing process, so you won’t be able to place an on-line order if you disable cookies. Visitors who disable cookies can still place orders over the telephone by calling Thorp Ltd customer service number.
Do we disclose the information we collect to outside parties?
How can you remove information you have provided to us?
To completely opt-out of receiving Thorp Ltd e-mail please let follow the instructions on the e-mail in question.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please give us any and all feedback pertaining to privacy, or any other issue.
Online policy only
A special note to parents
We realise that many children will visit our site, and we therefore encourage children to consult with their parents before submitting any information to any website, including ours. We encourage parents to supervise their children’s online activities and consider using parental control tools available from online services and software manufacturers that help provide a kid-friendly online environment. These tools can also prevent children from disclosing their name, address, and other personal information online without parental permission.
Questions and feedback
We welcome your questions, comments, and concerns about children’s privacy. Please give us any and all feedback pertaining to privacy, or any other issue.